Eircoms Complaints Procedure & More!

If you have an issue with eircoms phone or Broadband service and you feel your getting no where through the standard channels you may want to make a complaint.

Please remember at all times to remain calm and civil when talking to Eircom & Comreg employees

You can send your complaint by email (see eircom.ie). To ensure your complaint is effectively resolved, please ensure you specify the cause of your complaint and provide your eircom account number (located at the top of your bill).
By letter

If you prefer to put the complaint in writing, you can send it to the following address:

eircom Customer Care,
5th Floor,
Telephone House,
Marlborough Street,
Dublin 1.
By fax

If you wish to send Eircom your letter of complaint by fax, you may fax Eircom on 1800 200 480.
By phone

You can contact Eircoms Customer Care team directly on freefone 1800 200 481, 9am - 5.30 pm (Mon - Fri) where you can speak to one of Eircoms Customer Care Executives and register your complaint.

The Customer Care Executive will provide his / her own name and provide you with your unique reference number and acknowledge your complaint on the phone.

Eircom's aim is to resolve your complaint to your complete satisfaction. Our Customer Care Executive will resolve your complaint as quickly as possible, preferably during your phone call. If this is not possible we will inform you of the length of time we expect it to take to investigate and resolve the complaint.

Make sure will all above process that you get a reference number for your complaint, if you find after the period Eircom stated your complaint would be resolve or you find its still ongoing after about 14 working days you may go to Comreg by emailing consumerline@comreg.ie while also :

a) including your Eircom reference
b) request a comreg complaints reference number

Go from their then.

If any details are incorrect or need to be removed etc please e-mail info[AT]eircomsucks.com